Return & Refund Policy

Customers may request a return within 30 days of delivery. Contact us with your order number and the reason for your request before sending an item back.

Requesting a return

We will explain the next steps, return address, and any applicable return shipping costs before you send the item. Please retain the item and included parts while your request is reviewed.

Damaged, defective, or incorrect items

If something arrives damaged, incomplete, or different from what you ordered, contact us with your order number and a description. Photos can help explain the issue.

Refunds

Once a return is approved, refunds are processed to the original payment method in an estimated 5–7 business days. The payment provider may need additional time to post funds.

Shoezelo
19861 Ermine Street, Canyon Country, CA, US 91351
Phone: +1 (818) 754-7030
Email: [email protected]